Contacted the ATO for an extension of time.
SVA contacted the ATO to delay the meeting by a few weeks so they could get Rosie’s accounts in order.
Clarified the information required by the ATO.
Once SVA understood what information the ATO required, the team could investigate the problem and get Rosie’s accounts up-to-date.
Rosie didn’t know she needed to pay PAYG Withholding.
With her accounts up-to-date, SVA identified Rosie had a tax debt so they helped Rosie negotiate a payment plan.
With systems in place, it won’t happen again.
With help from SVA, Rosie has systems in place to avoid future problems with the ATO. She continues to be a client of SVA.
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